![]() ![]() Second solution: Clear app cache and data. Restart your phone to refresh apps and phone system and then launch the Messaging app again to see if it is already working properly. Tap End All at the bottom of the screen to close all background apps including the Messaging app.Drag the screen to the left to access more Apps.To rule this out, you can quit the app, restart your phone and then retry sending or receiving SMS messages. ![]() If this is just the first time you encounter problem sending or receiving SMS without any network problems or signal issues on your device, then most likely it’s just a random issue transpiring on the messaging app you are using. First solution: Quit the messaging app then restart. If you’re using the stock app, then switch to third-party messaging app or vice versa. To rule this out, call your service provider to verify your account status and if necessary, settle any account-related issues that needs to be dealt with.Īnd to make sure that the problem is not isolated to the messaging app you’re using, try to send SMS or text messages using other alternative messaging apps. Some carriers would impose a soft disconnection or temporarily disables outgoing services including texting and calling functions for accounts with unsettled issues. If you can receive text (SMS) messages but cannot send, then verify and ensure that your account is in good standing. Once you’ve got that fixed, network functions should be up and working properly again. If your device is experiencing intermittent signal or signal drops, then you will need to deal with network problems or signal issues first. How to troubleshoot Galaxy J that can’t send / receive text messagesīefore you start performing any troubleshooting procedures, check and ensure that your device is getting a good signal, at least 1 stable signal bar will do. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us. Feel free to use our solutions and workarounds. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to refer to this walkthrough, when needed.īefore we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. Highlighted in this context are generic solutions and suggested workarounds that can be used when dealing with a relevant issue on the new Samsung Galaxy J2 Pro (2018) smartphone, in which the device is unable to send or receive SMS or text messages. That said, looking into each of these aspects is imperative when troubleshooting relevant issues. Network problems, account issues, incorrect settings, faulty updates and software glitches are factors that can be deemed among the underlying causes of network-related issues including messaging failure in Android devices. ![]()
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